First, sign in as guest or set up an account. Then, start shopping by adding items to the cart and follow the instructions on payment upon check out.

No. Items in the cart are not reserved. We suggest that you place the order soon to avoid the item selling out.

We accept visa/master credit card, FPX and e-wallet transactions.

All payments are processed in Malaysian RInggit (MYR).

You will receive a confirmation email. Please check your junk folder as well.

You can email us at mum-monashshop@monash.edu and we will check your order for you.

Domestic

Estimated delivery time:

West Malaysia is 2 - 5 working days upon fulfilment of order.

East Malaysia is 5 - 10 working days upon fulfilment of order.

International

Estimated delivery time:

5 – 21 working days for most countries, depending on destination and customs clearance.

Delivery times provided are estimates only and are not guaranteed. Delivery times may vary due to factors such as customs processing, local courier delays, customs holds, or alternative routing. Couriers retain full discretion over routing, intermediate transit stops, and handling.

Once payment is completed, the order can’t be cancelled or amended.

Please refer to our terms and conditions here.

Please raise a return request stating the reason and send the item back to us at our cost.

Please allow for some delays due to unforeseen circumstances. If you still haven't received your order, you can email us at mum-monashshop@monash.edu and we will check your order for you.

Returns are only allowed for manufacturer’s defect. Please refer to our terms and conditions here.

No. All orders will be delivered to the specified delivery address at check out.